Shipping and returns

Return policy

We do not honour returns or exchanges if you ordered the wrong size/color, or provided incorrect shipping details. You are responsible for providing us with the correct information.

However, there are a few circumstances under which you can request a refund. How we handle your refund request is determined by your order status.

If your order has not yet been sent to production, we will issue a full refund immediately.

When your order status is "In Production", "Production completed", or "Qualified", we will deduct the cost of the products and refund you the remaining amount.

After your order is shipped out, we do not accept refunds unless you receive a defective or wrong item.

In case of a defective or wrong item, please contact our customer service within 30 days of delivery (before your order status turns "Complete") and provide your order ID number as well as clear pictures/videos of the issue to our official email address management@allowus.shop. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.

Shipping Policy

Thank you for visiting and shopping at allow us.

Shipment processing time

All orders are processed within 7–14 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

allow us ships to addresses within the US, US Territories, and Mexico.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

Customs, Duties, and Taxes

allow us is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

allow us is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.